As always at this time of year it is great to get to Bath Half HQ each day and see […]
Thursday, September 22, 2016
Organisers of the award-winning Vitality Bath Half Marathon have announced that entries are now open for businesses and guests to […]
Tuesday, August 30, 2016
The organisers of the award-winning Vitality Bath Half Marathon have announced their Featured Charity Partners for the 2017 race which takes […]
Friday, July 1, 2016
Cancellations and Refunds
Cancellation & Refund Policy
The moment you enter our race we start to incur administration costs and banking charges, simply in processing your entry and payment. We also incur further charges in administering cancellations and processing refund payments.
No refund can be given if the race has to be cancelled or postponed due to circumstances outside our control, for instance by order of the government due to foot and mouth. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, suppliers, administration etc are already committed well before race day.
Furthermore most races do not offer any form of refund at all if a runner decides to cancel their place because of injury, illness, lack of training or change of plan. There are many other instances of higher priced services, such as plane, train or theatre tickets where no refunds can be given for cancellation in these circumstances.
However in fairness to half marathon entrants who cannot compete for whatever reason, it has been our policy at the Bath Half for many years to offer a partial refund to applicants who cancel their entry before the date we start to process our race pack mailout. This year we are extending this to offer half marathon entrants who notify us of cancellation of their entry on or before 26th December the choice of either a free Carry Forward Entry for the following year’s half marathon, or a £15.00 refund, or a £15 donation on your behalf to the Bath Half Marathon Fund.
After 26th December we offer half marathon entrants a Guaranteed Entry in the following year’s race if you notify us of your withdrawal and return your race number & IPICO timing chip to us before race day. This will allow you an extended period until 31st August to register your entry at the ‘early bird discount’ price.
Each year we receive quite a few requests to transfer half marathon places from one runner to another. But like plane tickets, each entry is personally registered to a specific named individual. Reallocating race numbers and amending data held on the computer system at larger races such as the Bath Half would require considerable time and administration, and we would have to significantly increase the cost of all entries to cover cost of the additional staff required. That is why we feel it is fairer to all entrants to offer a free Carry Forward Entry or a partial refund or a Guaranteed Entry to half marathon runners who cancel their entries.
Running in someone else’s race number can have very serious consequences if the runner suffers a medical emergency – we have had cases where we have been unable to identify or contact families of runners who have suffered potentially life-threatening conditions whilst using someone else’s race number. The accuracy of the race results is also effected when runners are placed in the wrong age and sex category.
We reserve the right to refuse or cancel applications, including duplicate applications, or alter the date of the event, the course route or distance.
Half Marathon Refunds
Half marathon entrants who notify us of cancellation of their entry – using the on-line cancellation form on our website – before 26th December will be offered the choice of a free Carry Forward Entry in the following year’s half marathon, or a £15 refund or a £15 donation on their behalf to the Bath Half Marathon Fund.
No refunds can be given after this date. Neither can refunds be paid to reserved charity entrants, or to free elite or partner entrants. Notice must be made using our cancellation notification form on or before 26th December.
Runners who notify us and return their race number to the half marathon office before race day will be offered a Guaranteed Entry for next year’s race – at the new ‘early bird discount’ price (note this does not apply to golden bond runners failing to meet their agreed fundraising target).
Payment of refunds and confirmation of Carry Forward Entries or Guaranteed Entries will normally be issued within 14 days of receipt of receipt of your cancellation notification, although there may be instances of delay in busy times close to race day. Half marathon entrants wishing to carry forward their entry will be separately notified of the entries procedure in advance of entries release for the following year’s Bath Half Marathon. Notification will be sent by email or post to the last address registered on our records. Applicants should notify us of any address change.
No carry forward entry or refund can be offered for Family Fun Run entries.
Notification of Cancellation
Cancellation and refund requests for general public half marathon entries, and cancellation requests for fun run entries must be made using our ONLINE ENTRY CANCELLATION NOTIFICATION FORM
Cancellation requests for Official Charity entries must be made using our ONLINE OFFICIAL CHARITY ENTRY CANCELLATION NOTIFICATION FORM
We regret that notice of cancellation and refund request cannot be accepted by post, email or by phone – one of our Cancellation Notification forms must be used.
Entries to the Vitality Bath Half Marathon and Family Fun Run are personal to the applicant, and race numbers cannot be sold or transferred. Any runner who competes in another person’s race number will be disqualified.
Duplicate entries made in genuine error will be refunded in full.
We reserve the right to cancel all entries and donate all entry fees to one of the race charities where we have reason to believe that duplicate entries have been deliberately made by an applicant with the intention of subsequent re-sale – ie ‘ticket touting’.
Where duplicate entries are made for different categories of entry we reserve the right to decide which category of entry will apply and which will be cancelled. For instance where an applicant has applied for both a general public place and a reserved fundraising place (eg official race charity or corporate challenge) we will normally decide to cancel the general public place in favour of the fundraising place.
Discounted UK Athletics Entries
Discounted UK Athletics Affiliated entries will only be available to athletic club members with paid up affiliation to their home country athletics association (England Athletics, Welsh Athletics, Scottish Athletics or Athletics Northern Ireland) for the current competition year at time of entry. Entrants claiming the UKA club discount whose competition licence fees are found on subsequent enquiry not to have been paid to their association at time of entry – regardless of whether paid by the club member or witheld by their club – will be required to pay the surcharge of £2.00 within 14 days on notice or to have their entry cancelled, subject to payment only of a refund of £10.00. No discount will be offered to race entrants who join an athletic club and pay their competition licence after the date of entry.
Note : We rely on the membership information given to us by the home countries athletic associations, and we will uphold discounts where genuine error can be shown to have been made by the association. However we are unable to uphold discounts where competition licence fees, paid in good faith by club members, have not been paid on by clubs to their associations in good time, in those instances we suggest members should seek redress from their club.
Merchandise orders are governed by the Distance Selling Regulations which allow every customer the right to cancel their merchandise order within 7 working days of placing the order. This cancellation and refund right does not extend to race entries.
Cancellation of race entry more than 7 days after sale will not affect merchandise orders. However faulty or damaged merchandise will be replaced on receipt of the returned goods and written notice of the defect.