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Come and work with us
May 16, 2018 // Rachel Ellis
We’re recruiting for a Registration and Partnerships Manager to join our small team based in the heart of Bath.
Registration and Partnerships Manager
Who are we?
Running High Events Ltd is a small event management team, currently consisting of Race Director, Charity Director, Operations Manager & Office Dog, Poppy! We are responsible for delivering one of the largest and most successful half marathons and charity fundraising events in the UK, the annual Bath Half Marathon.
We are looking to recruit a Registration & Partnerships Manager (one on a full time basis OR two on a part time/job share basis) who will provide support to the team to ensure the smooth running of a busy event(s).
Prior experience in administrative office management, the charity sector and on-line registration platforms would be helpful, but is not essential, as full induction and training and support will be provided within the team environment.
The successful candidate(s) will be confident and self-motivating, capable of managing your own portfolio of tasks, and able to cope with the high pressures of delivering a major public event.
Your responsibilities will include:
Commercial and Media Partnerships. Assisting the Race Director with day to day enquiries from potential and existing commercial and media partners. Arranging and attending meetings, drafting and circulating meeting minutes. Assisting with updating partners’ website entries. Assisting with the delivery of partners’ activation requirements. Attending partners’ photo calls and functions.
Charity Partnerships. Assisting the Charity Director with day to day enquiries from existing and potential new event charities. Arranging and attending meetings with charity partners, drafting and circulating meeting minutes. Managing the process of on-line charity applications. Updating charity website entries. Assisting and advising charities on the on-line entries process. Updating fundraising reports. Attending charity visits, photo calls and functions.
Please note – If the role is to be shared/part time, you will only be responsible for one of above however there will be times when cover will be required.
Registration Manager. Managing the on-line process for entries registration and merchandise purchasing, and race pack/merchandise mailouts. Assisting with the building and testing of the on-line registration and enquiry forms. Updating customer records and managing refunds. Providing reports on entries and merchandise sales, including charity donations. Validating elite entry and club membership criteria
Line Management. Managing 1-2 temporary staff in the months before the race weekend
Race Weekend. Managing a team of volunteers in the public enquiries tent on event weekend, including managing the lost child centre.
Customer Enquiries. Responding to enquiries from event registrants, race charities and the general public by email, phone and letter regarding event status, entries registration and merchandise purchases, payment and registration queries, entry cancellations, elite entry requests, race results and prizes.
General Public Enquiries. Responding to local residents, businesses etc enquiries about road closures, diversion routes, parking suspensions etc
Notification and Consultation. Assisting the Race Director with postal and email notifications to local councillors, residents groups, emergency services, businesses etc.
Procurement. Assisting the Race Director with the design and procurement of : Event T-shirts and merchandise, Event accreditation, staff / media and volunteer passes, residents passes etc., Race pack and merchandise mail outs. Race winners’ prizes and trophies.
Volunteer Recruitment. Assisting with public enquiries about event volunteers, mail outs and registration of event volunteers.
Volunteer Management. Assisting with co-ordination, briefing and supervision of event volunteers (marshals, drink stations, post-finish areas etc) over the event weekend/s. Assisting with the printing and distribution of volunteer briefing packs, coordinating volunteer team kit and equipment requirements, volunteers payments, mailing lists and cheque mail outs
Website Updating. Assisting with maintaining and updating website content on event registration, charity listings and advertising, news stories etc
Lead treat giver. Keeping up with the demands of Poppy, our office dog.
General Office Management. Acting as the first point of contact for visitors to the office, maintaining diaries and appointments, attending meetings and taking minutes, providing refreshments, liaising with internal and external stakeholders. Initiating and sticking to timescales and project deadlines. Stocktake and purchasing of supplies and stationery, petty cash management. Tea/Coffee making. Office tidying.
As a key member of a small and often busy event management team, in addition to your core responsibilities, you will be required to be flexible and to assist from time to time whenever required with other duties and to support other team members at peak times, just as other team members will be expected to assist you at busy periods through the event calendar.
We are a small team and it is very much an ‘all hands on deck’ approach where we all help out as much as possible and think outside the box!
Depending on experience.
SKILLS & EXPERIENCE REQUIRED
You will be required to have advanced proficiency in PC based MS Office Suite applications including Outlook, Excel, Word and Internet Explorer. Previous experience on on-line registration platforms or customer management systems, WordPress and MS Access would be helpful.
You will be required to have current driving licence and may be required to drive company or hired cars or light vans during event periods. Your role managing the lost child team will also require you to undergo a DBS check. Previous event experience and relevant skills such as current qualifications in first aid at work would be helpful.
General training and support will be provided for all office systems as part of an induction process and on an on-going basis as part of a personalised professional development plan.
Experience of customer service and data management is essential. Experience of web-based data management, previous event experience and knowledge of the local Bath area would be useful, plus an interest in sporting and running events
If the above sounds like you, please email an expression of interest including whether you are looking for the role to be full time or part time along with your CV to our race director Andrew Taylor: email@example.com
RUNNING HIGH EVENTS Ltd
PO Box 3315, Bath BA1 6WX