Bath Half 2018 - an update to all our entrants
Hello to all our 2018 entrants,
It’s been another incredibly busy week for us all here at Bath Half HQ, but we feel like we have made lots of progress, so thought it was time for a quick update.
The Runners Village has now been deconstructed and we managed to redistribute the supplies (like 850 volunteer packed lunches) that had made it to the Village. We were very grateful to Neighbourly who helped us with that and we are pleased that local organisations and charities (and the people they support) have benefited.
Cancellations of races like ours are very rare, and we have never had to cancel the Bath Half before. This week has certainly been a steep learning curve for us all. We thank you for your patience while we have been working with our insurers and our registration company in order that we can make refunds as quickly as possible. More information on that below.
Although we usually launch entries for next year’s race the day after race day, we have decided this wasn’t the right thing to do this year. Getting the refund situation sorted as soon as we are able to must be our priority.
We will email again next Friday 16 March with an update on refund arrangements and a date for the 2019 race.
Thanks again for your patience and your messages of support
Andrew Taylor, Race Director
Refund arrangements - update
One of the first things we did as soon as we made the decision to cancel Sunday’s race was to talk with our insurers and our registration provider. Having never been in this position before we have had to take guidance from them as to what is required to a) get the insurance process underway and b) get a technical solution in place to make refunds (not something registration companies usually have to do!) We hoped this process would be as slick as possible, but inevitably it has taken a quite a few days to get things moving in the right direction. We’re getting there now. The insurers and the registration provider have all the information they need and we hope we can get this sorted for you all as soon as humanly possibly. This is our priority.
If you paid your entry fee directly to a race charity then please contact your charity direct to discuss your options.
A huge thank you to everyone who has given us their permission to donate their refund to charity. If you would like to do this but haven’t let us know then please visit our website. Donations will be given Bath Half Marathon Fund (managed by Quartet Community Foundation) which we set up fifteen years ago as a way of supporting small local charities and voluntary groups within Bath & North East Somerset. You can read more about the work of our fund on our website.
Please return your timing chip
Thank you to everyone who has popped their timing chips in the post to us. We have had almost 3,000 chips returned this week. We have issued over 16,500 chips to our runners (including Family Fun Run) which means we still have a lot of chips out there. All of our race chips are recyclable and can be used again and again. They are not cheap for us to replace and we urge you please to post yours back if you have not already done so, and this will help us keep costs down for future races.
Your chip was sent to you in a small pre-paid envelope addressed to SportSystems – so you can just pop that straight in the post, free of charge if the envelope is unopened. If you’ve already opened your envelope then please pop the chip into a fresh envelope with a stamp and post to:
Bath Half Marathon
Running High Events Ltd
PO Box 3315
BATH BA1 6WX
If you haven’t yet opened your race pack, simply cross out your address , mark ‘Return to Sender’ on the front of the envelope and post your whole race pack back to us free of charge.