FAQ’s

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Frequently Asked Questions

How can I enter the 2019 Bath Half ?

Discounted ‘Early Bird’ Entries for the 2019 Bath Half opened on 3rd April. To take advantage of a £5 discount – closing 31st May ENTER NOW

CANCELLATION OF THE 2018 BATH HALF  

For further information see Cancellation and Refunds

Should I return my timing chip ?

Yes please.  Our timing chips are reusable, and can be used again and again.  Reusing chips helps keep down costs for future events.

Your timing chip was sent to you in a small pre-paid envelope, addressed to our contractor SportSystems. Simply drop this in the post and it will make its way back to us.  That would be really appreciated.

If you’ve already opened your chip envelope then please pop it into a fresh envelope with a stamp and post to:

Bath Half Marathon
Running High Events Ltd
PO Box 3315
BATH BA1 6WX

Thanks so much.

Will my entry fee be refunded ?

We will refund entry fees for all registered half marathon and Family Fun Run Entrants, following cancellation of this year’s race.

When will I receive my refund?

Please bear with us, this is the first time the event has ever been cancelled, so this is a new situation for us. We have received an initial payment from our insurers to cover customer refunds, and the refunds have all been processed by our registration provider Primo Solutions. So refund payments are now working their way through the banking system via our card service provider Stripe and will appear automatically in your account for the card originally used to purchase your entry (including entries you purchased for other entrants) .

We are now advised that the remaining refunds will clear entrants accounts on or before 11th May, which is later than we originally anticipated.

Thanks for your continuing patience and support.

Can I donate my refund to charity ?

Thank you for all those runners who so generously donate their entry fees from the 2018 Bath Half Marathon or Family Fun Run to the Bath Half Marathon Fund (managed by Quartet Community Foundation) to support the work of smaller local charities and voluntary groups within Bath & North East Somerset. Details of our 2018 community grants will be published shortly.

I’ve raised money for charity. What now happens to my fundraising?

Many of our runners were taking on the challenge of the Bath Half to fundraise for a cause close to them. We anticipate that most donors will be happy to honour their donation, in view of the circumstance and in recognition of the training you’ve done to prepare for the race.  But donors wishing to obtain a refund of their donation should contact your charity as soon as possible so they can arrange this through the online payment platform. If you used JustGiving please see their advice here

I bought my entry with a card which is now invalid, or I’ve since changed my bank. How will I be refunded?

Banks have processes in place to automatically transfer refunds to customers’ replacement cards.

We will contact customers whose refund request cannot be processed through the automated process, and make arrangements for alternative method of payment to your new account.

Rather than receiving a refund, can I defer my entry to the 2019 Bath Half Marathon ?

No.  To keep our refund process as simple as possible we are not offering entrants the option to defer entries to 2019 rather than receiving refunds for 2018 entries.

I got my entry through a race charity. Do I get a refund ?

If you paid a registration fee direct to your charity, please contact your charity to discuss your options.

If you paid your entry fee to us when your registered your entry, we will be refunding your entry fee.

If you are not sure, please contact your charity or CONTACT US

I had a Best For Age or Sub 90 entry. Can this be deferred for the 2019 Bath Half Marathon ?

Best for Age and Sub 90 entries are based on qualifying times achieved in the 12 months preceding the application. So they cannot be automatically deferred to the following year’s race, and new evidence will need to be shown to re-qualify for these entries for the 2019 Bath Half Marathon.

How do I contact you ?

Please use our on-line ‘CONTACT US‘ form