Cancellations, Transfers, Deferrals and Refunds
- Withdrawals and Cancellations by Entrants
The moment you enter our race we incur card charges, booking fees, and VAT, just in processing your entry and payment. We also incur further charges in administering cancellation, deferral and transfer requests.
Many races do not offer any form of refund if a runner decides to cancel their place because of injury, illness, lack of training or change of circumstances. There are many instances of higher priced services, such as plane, train or theatre tickets where no refunds are given for cancellation in these circumstances.
However, in fairness to half marathon entrants who cannot compete it is our policy to offer the option of either transferring your entry to a friend or family member, or to defer your entry and receive a £5 discount off next year’s race
Cancellation by Public Entrants (half marathon)
If you have a public half marathon entry and you want to withdraw from the race you can either :
- Defer your entry, return your race pack to us before race day, and receive a £5.00 discount for the following year’s race
Half Marathon Entry Deferral
You can defer your entry by contacting us, and returning your race pack (race number and timing chip) to us before race day and we will offer you a £5.00 discount off the entry price for the 2024 Bath Half Marathon.
Discounted entries for the 2023 Bath Half Marathon must be registered before 22 July 2023, and cannot be carried forward to a subsequent year, exchanged for a refund, or transferred to another entrant.
Discounted entries for the 2024 Bath Half Marathon must be registered before 11 January 2024.
Half Marathon Entry Transfer
The closing date for entry transfers for the 2023 Bath Half Marathon was the 22nd July 2023, when we started processing the race pack mailout. No transfers are allowed after this date.
The re-sale of an entry at higher than purchase cost, or the resale of multiple entries (‘Ticket Touting’) is also not permitted.
Charity Entry Cancellation
If you have a reserved charity half marathon entry through one of our Charity Partners you can cancel your entry via the Realbuzz Members Hub. Please notify your charity that you are withdrawing.
When you register for a reserved charity entry you enter into a separate agreement with your charity, and that agreement will determine whether you are able to defer your entry, or claim a refund of any registration fee you paid your charity, and in some circumstances you may be obliged to pay sponsorship monies to your charity. As the race organiser, we can’t offer deferred entries or refunds for charity entrants.
Don’t forget to return your race pack (race number and timing chip) to us before race day.
Cancellation by Family Fun Run Entrants
Family Fun Run entrants can cancel their entry via the Realbuzz Members Hub
We can’t offer deferred entries or refunds for Family Fun Run Entries
Running in someone else’s race number can have very serious consequences if the runner suffers a medical emergency – we have had cases where we have been unable to identify or contact families of runners who have suffered potentially life-threatening conditions whilst using someone else’s race number. The accuracy of the race results is also effected when runners are placed in the wrong age and sex category.
We reserve the right to refuse or cancel applications, including duplicate applications, or alter the date of the event, the race timetable, course route and distance.
- I have entered the race twice by mistake, what can I do?
Duplicate entries made in genuine error will be refunded in full.
We reserve the right to cancel all entries and donate all entry fees to one of the race charities where we have reason to believe that duplicate entries have been deliberately made by an applicant with the intention of subsequent re-sale – ie ‘ticket touting’.
Where duplicate entries are made for different categories of entry we reserve the right to decide which category of entry will apply and which will be cancelled. For instance where an applicant has applied for both a general public place and a reserved fundraising place (eg official race charity or corporate challenge) we will normally decide to cancel the general public place in favour of the fundraising place.
- Discounted UK Athletics Entries
Discounted UK Athletics Affiliated entries will only be available to athletic club members with paid up affiliation to their home country athletics association (England Athletics, Welsh Athletics, Scottish Athletics or Athletics Northern Ireland) for the current competition year at time of entry. Entrants claiming the UKA club discount whose competition licence fees are found on subsequent enquiry not to have been paid to their association at time of entry – regardless of whether paid by the club member or witheld by their club – will be required to pay the surcharge of £2.00 within 14 days on notice or to have their entry cancelled, subject to payment only of a refund of £15. No discount will be offered to race entrants who join an athletic club and pay their competition licence after the date of entry.
Note : We rely on the membership information given to us by the home countries athletic associations, and we will uphold discounts where genuine error can be shown to have been made by the association. However, we are unable to uphold discounts where competition licence fees, paid in good faith by club members, have not been paid on by clubs to their associations in good time, in those instances we suggest members should seek redress from their club.
- Merchandise Orders
Merchandise orders are governed by the Distance Selling Regulations which allow every customer the right to cancel their merchandise order within 7 working days of placing the order. This cancellation and refund right does not extend to race entries.
Cancellation of race entry more than 7 days after sale will not affect merchandise orders. However faulty or damaged merchandise will be replaced on receipt of the returned goods and written notice of the defect.
- Event Cancellation or Postponement
We reserve the right to postpone or cancel the race due to unforeseen or unavoidable circumstances outside our reasonable control. If this happened we would inform entrants as soon as possible by social media, e-mail and/or text message. We would offer registered entrants either;
- VIRTUAL BATHALF : Transfer your entry, free of charge, to a ‘VIRTUAL BATHALF’ on the original race date. We would provide a registration platform to verify and publish your finishing time and we would post out your finisher medal and T-shirt – providing you post your timing chip back to us, or
- Postponement : Transfer your entry, free of charge, to a new postponed race date, or
- Refund : Refund your entry fee :
If the cancellation is caused by circumstances which we can cover through event cancellation insurance (for instance adverse weather, war or terrorism) we will give you a full refund (less the non-refundable booking fee) – providing you post your timing chip back to us
If the cancellation is caused by circumstances for which we can’t obtain event cancellation insurance (for instance coronavirus) we will only be able to pay you a partial refund – providing you post your timing chip back to us :
- For cancellation up to 30 weeks before race day, we will pay a refund of 75% of the entry fee (less booking fee), or
- For cancellation up to 20 weeks before race day, we will pay a refund of 50% of the entry fee (less booking fee) will be payable, or
- For cancellation on after 10 weeks before race day, no refund will be payable
Refunds will be paid by digital transfer to the original payment card used to purchase your
Donation to Bath Half Marathon Fund. Alternatively you can donate your refund to the Bath Half Marathon Fund (managed by Quartet Community Foundation) to support smaller local charities in Bath & North East Somerset, see Bath Half Marathon Fund
In the event of cancellation our liability to you would be limited to refund of entry fees. We would not be responsible for other expenses you may have incurred, such as travel or accommodation costs.
For full details, see our Terms and Conditions of entry below
- Terms and Conditions of Entry
These Terms and Conditions apply to all entries for the Bath Half Marathon and the Family Fun Run, and form the formal contract between runners and the event
These are the Terms you CLICK to confirm your agreement to when you register your entry